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Frequently asked questions

My order hasn't arrived yet. Where is it?

You will receive a confirmation SMS with your order number once your order is processed. Please allow 24 hours (Chittagong only) and 48 hours (Other Districts/Areas) for your tracking to become live.

2. How do i return my item?

You have to notify us within 24 hours after receiving the Products from the delivery man.  Return can occur in two stages:

  • At the time of delivery.
  • After receiving a delivery and if the product delivered is ‘Damaged’, ‘Defective’ or ‘Not as Described’. You can exchange/return it within 7 days and we will solve your issue within next 7 working days (Outside Chittagong 10 days).
Can i amend my order?

Unfortunately, once your order has been placed and confirmed we are unable to amend it.

Can i amend my delivery address?

Unfortunately, once your order has been placed and confirmed we are unable to amend or cancel your order. If you no longer want your order to be delivered. Please, call us at the Hotline numbers